Privacy policy

1. Introduction

We use your personal information in order to fulfil our commitment to providing an unparalleled guest service experience. As part of that undertaking, we are committed to safeguarding the privacy of the personal information that we gather.
As one of our guests, you understand and agree that we collect, use and disclose your personal information in accordance with this Global Privacy Policy for Guests (this "Policy").

2. The Application of this Policy

This Policy applies to personal information regarding guests and the other individuals with whom we do business or who visit us and to the use of that personal information in any form - whether oral, electronic or written.

This Policy gives effect to Hotel Ganges View commitment to protect your personal information and has been adopted by all of the separate and distinct legal entities that manage, operate, franchise, own and/or provide services to the various Hotel Ganges View properties around the world. Those entities include Hotel Ganges Viewand its direct and indirect subsidiaries, and all of the separate and distinct legal entities that own the individual Hotel Ganges Viewand properties worldwide, whether branded Hotel Ganges View or not. References to "Hotel Ganges View ", "we" and "our" throughout this Policy, depending upon the context, collectively refer to those separate and distinct legal entities, including the entity with which you have made your booking.

If we disclose the personal information we hold about you to other of our affiliated hospitality businesses, those entities must first have agreed to be bound by this Policy with respect to their processing of your personal information.

While this Policy is intended to describe the broadest range of our information processing activities globally, those processing activities may be more limited in some jurisdictions based on the restrictions of their laws. For example, the laws of a particular country may limit the types of personal information we can collect or the manner in which we process that personal information. In those instances, we adjust our internal policies and/or practices to reflect the requirements of local law.

3. Types of Personal Information We Collect

The term "personal information" in this Policy refers to information which does or is capable of identifying you as an individual. The types of personal information that we process (which may vary by jurisdiction based on applicable law) include:your name, gender, home and work contact details, business title, date and place of birth, nationality and passport and visa information; guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, observations about your service preferences (including room and holiday preferences), telephone numbers dialed and faxes and telephone messages received; your credit card details,Hotel Ganges View frequent guest program member information, online user account details, profile or password details and any frequent flyer or travel partner program affiliation; any information necessary to fulfill special requests (e.g., health conditions that require specific accommodation, purchase of goods and services); information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers; · information collected through the use of closed circuit television systems, card key and other security systems; · contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents or meeting and event planners); and · in limited cases, information relating to the credit of customers.

Most of the personal information we process is information that you or someone acting on your behalf knowingly provides to us. However, in some instances, we process personal information that we are able to infer about you based onased on other information you provide to us or on our interactions with you, or personal information about you that we receive from a third party.

There may be instances in which the personal information that you provide to us or that we collect is considered "Sensitive Personal Information" under the privacy laws of some countries. Those laws define "Sensitive Personal Information" to mean personal information from which we can determine or infer an individual's racial or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, membership of a trade union or professional association, physical or mental health or condition, genetic data, sexual life or judicial data (including information concerning the commission or alleged commission of a criminal offense). We only process "Sensitive Personal Information" in your jurisdiction if and to the extent permitted or required by applicable law.

4. How We Use Personal information

Subject to applicable laws, we may collect, use and disclose relevant portions of your personal information in order to:

· Provide and charge for the hotel accommodation and other goods and services you purchase; · provide you with a better, more personalised level of service; · administer the Hotel Ganges View frequent guest program; · fulfil contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g., travel agents, travel organizers or your employer) and vendors (e.g., credit card companies, airline operators and other loyalty programs); · conduct market research, customer satisfaction and quality assurance surveys, direct marketing and sales promotions; · respond to requests for information and services; · provide for the safety and security of staff, guests and other visitors; · administer general record keeping; · meet legal and regulatory requirements; and · process credit applications (in the context of Hotel Ganges View).

5. Disclosures of Your Personal information

From time to time, we may disclose your personal information. We would always make that disclosure in accordance with applicable law. Circumstances where we might make such disclosure (in addition to those described in Section above) include:

5.1 Our Agents, Service Providers and Suppliers

Like most international hotel brands, we may outsource the processing of certain functions and/or information to third parties. We may also engage market research firms to assist us in contacting guests for the purpose of market research and quality assurance. When we do outsource the processing of your personal information to third parties or provide your personal information to third party service providers, we oblige those third parties to protect your personal information with appropriate security measures and prohibit them from using your personal information for their own purposes or from disclosing your personal information to others.

5.2. Legal Requirements

We reserve the right to disclose any personal information we have concerning you if we are compelled to do so by a court of law or requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain personal information collected and to process such personal information to comply with accounting, tax rules and regulations and any specific record retention laws.

6. Centralized Data Processing Activities

Like most international businesses, we have centralized certain aspects of our data processing activities in accordance with applicable laws, which, in many instances, will result in the transfer of your personal information from one country to another. For example, if you make a reservation and/or stay at one of the Hotel Ganges View hotels or resorts outside of the India, the personal information gathered in that process will be transferred to and processed in the India. The jurisdictions where that information will be processed may or may not have laws that seek to preserve the privacy of personal information. Nevertheless, whenever your personal information is transferred within the Hotel Ganges View companies, your personal information will be processed in accordance with the terms and conditions of this Policy and applicable laws.

7. Information We Collect When You Visit Us Online

If you choose to obtain information or do business with us online by visiting hotelgangesview you may wish to know the following:

7.1 You Can Browse Without Revealing Your Identity

You can always visit our websites without revealing who you are or providing any personal information.

7.2 Usage Information

When you visit our websites, we collect usage information (i.e., the Internet Protocol address automatically assigned to your computer each time you browse the Internet, the date and time of your visit, the type of Internet browser you use and the URL of any other website that referred you to our website, and the pages you access and the amount of time you spend on each page), but that information is not linked to you as an individual unless you create a user profile. We use this information to evaluate and improve the features, guest experience and functionality of our websites.

7.3 Cookie Technology

We use "cookie technology" on our websites to allow us to evaluate and improve the functionality of our websites. Cookies by themselves cannot be used to reveal your identity. They identify your browser, but not you, to our servers when you visit our websites. If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. However, if you block them, you will not be able to use all of the features of our websites, including the customization features associated with creating a user profile. Further information about cookies and how they work is available at allaboutcookies.org.

7.4 Creating a User Profile

You can create a user profile on www.hotelgangesview.in to, among other things, facilitate your online transactions, to tailor your experience on our websites to your interests and make more appropriate recommendations to you. We may use the information you provide in your user profile to populate other databases maintained by us and our service providers, as applicable. By creating a user profile, you are agreeing that we may use the personal information you provide for these purposes. You can view, update or remove any personal information that you have provided to us for inclusion in your user profile by amending your user profile online or emailing info@hotelgangesview.in. If you subsequently elect to remove your user profile, we will have the right to use any personal information previously provided by you for inclusion in your user profile for record keeping and quality assurance purposes. Even if you choose not to create a user profile, you can still use our websites to search for and purchase services.

7.5 Links to Other Websites

If you visit www.hotelgangesview.in and decide, for example, to purchase a gift certificate, submit award request forms or apply for a job online, you will be seamlessly linked to websites maintained by third parties with whom we have contracted to provide those services. If you click on a link found on our websites or on any other website, you should always look at the location bar within your browser to determine whether you have been linked to a different website. This Policy, and our responsibility, is limited to our own information collection practices. We are not responsible for, and cannot always ensure, the information collection practices or privacy policies of other websites maintained by third parties or our service providers where you submit your personal information directly to such websites. In addition, we cannot ensure the content of the websites maintained by these third parties or our service providers, even if accessible using a link from our websites. We urge you to read the privacy and security policies of any external sites before providing any personal information while accessing those sites.

7.6 Security

Because the security of your personal information is important to us, we use Secured Socket Layer ("SSL") software with up to 128-bit encryption in order to encrypt the personal information that you provide to us. If your browser is SSL enabled (which most are), your transmission of personal information to us online will be encrypted. You can verify whether your personal information is transmitted using SSL encryption by confirming the symbol of a closed lock or solid key on the bottom bar of your browser window. You can also verify that your personal information will be encrypted using SSL encryption by making sure that the prefix for the web address listed for that page has changed from "http" to "https". If you do not see the appropriate symbol and the "https" prefix, you should not assume that the personal information that you are being asked to provide will be encrypted prior to transmission. The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law.

8. Changes to this Policy

Just as our business changes constantly, this Policy may also change. To assist you, this Policy has an effective date set out at the end of this document.

9. Request for Access to Personal Information/Questions or Complaints

If you have any questions about this Policy, or any concerns or complaints with regard to the administration of the Policy, or if you would like to submit a request (in the manner described in Section 9 above) for access to the personal information that we maintain about you, please contact us by any of the following means: · by mail at Hotel Ganges View Assi Ghat, Varanasi, Uttar Pradesh, INDIA - 221005, Attn: IT DEPT or · by contacting the front desk at of our hotel. If you are not satisfied with the response that you receive, you can escalate your concern to the IT Officer by sending an email to info@hotelgangesview.in. Contact No.: +91542 2313218, +91 9838831353